Privacy Policy
Effective Date: 1st July 2021
1. Introduction
Welcome to Positive Housing. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information from prospective tenants:
- Personal Identification Information: Name, date of birth, gender, and national insurance number.
- Contact Information: Address, email address, and phone number.
- Financial Information: Income details, employment status, and benefits information.
- Health Information: Any relevant medical history or disabilities that may affect housing needs.
- Background Information: Previous housing history, including reasons for leaving prior accommodations.
- References: Contact details for personal, employment, or landlord references.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Tenant Application Processing: To evaluate and process your application for supported housing services.
- Communication: To contact you regarding your application, our services, or to respond to your inquiries.
- Legal Compliance: To comply with legal obligations, such as verifying eligibility for housing services.
- Service Improvement: To improve our services, website functionality, and user experience.
- Marketing: To send you information about our services, only if you have provided your consent.
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party service providers who assist us in processing your application and providing our services, such as background checks or credit reference agencies.
- Legal Authorities: If required by law or in response to legal processes, to protect our rights, privacy, safety, or property, and/or that of our clients or the public.
- Partners: Housing associations, local authorities, or other organizations involved in the provision of supported housing services.
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as outlined in this policy.
5. Data Security
We implement a variety of security measures to protect your personal information. These include secure servers, encrypted data transmission, and restricted access to personal data. Despite these measures, please be aware that no data transmission over the internet or method of electronic storage is 100% secure.
6. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information where it is no longer necessary for the purposes it was collected.
- Objection: You can object to the processing of your personal information in certain circumstances.
- Withdrawal of Consent: Where you have provided consent for processing, you can withdraw this consent at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies on our website to enhance your experience, analyze website traffic, and collect information about how you use our website. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and the effective date will be updated accordingly.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Positive Ltd International House, The McLaren Building,
46 The Priory Queensway
Birmingham, B4 7LR info@positivehousing.com 0121 387 0901